Found a bug?
Email mail@rocklands.app with your device, app version, what happened, and any screenshots or recordings.
Need a hand?
Stuck, curious, or found something odd?
We’re here for the bugs, the bright ideas, the “why is my map doing that?” moments, and everything in between. Find a quick answer below, or send a note to the AFRO team.
One friendly inbox
Say hello
Questions, feedback, bug reports, access issues, or a particularly good idea? Send it our way and a real human will take a look.
mail@rocklands.appReporting a bug? Your device, app version, what you expected, and what actually happened are gold dust. Screenshots are always welcome.
Prefer a form?
For longer suggestions, complaints, or feedback, the form gives us a tidy place to keep everything together.
Open the feedback formAFRO support payments
Subscriptions, cancellations, and refunds
Manage recurring support
In the AFRO app, open Profile › Support › My contributions, then choose Manage subscriptions. Monthly and yearly support renews automatically until cancelled. A scheduled cancellation stops renewal at the end of the current paid period.
Request payment help
Email support@app-for-rocks.com for a refund request, unexpected charge, receipt question, or help cancelling. Do not email full card or banking details.
Refunds and cancellation differ
A cancellation stops a future renewal but does not automatically refund an earlier charge. A refund does not automatically cancel the subscription. Read the full refunds & cancellation policy.
AFRO is a Pixel Poetry project operated by Marc Duby. Support is voluntary, unlocks no app benefit, and is not claimed as tax deductible. Stripe processes the payment and provides the completed-payment receipt.
Quick answers for common knots
Need to delete your account?
Use Profile › Dashboard › Delete Account, or write to mail@rocklands.app. Community guide contributions may remain with their recorded Commons licence and attribution history. Payment records needed for refunds, disputes, tax, or accounting may also be retained. Cancel recurring support first.
The app isn’t loading data
Check your connection, pull to refresh, or restart the app. AFRO can work offline, but needs to sync now and then for the newest information.
Want to add a boulder or problem?
Use the + button in the map or explore view. A moderator checks submissions before they appear publicly, keeping the shared guide useful.
Location isn’t cooperating?
Check location permissions in your device settings. On iOS, look under Settings › Privacy & Security › Location Services; Android has the equivalent under AFRO’s app permissions.
Logbook not syncing?
Make sure you’re signed in with the same account on each device. Your logbook syncs when you’re back online.
We’ll get back to you
We aim to reply to every enquiry within 48 hours.
Testing the mobile apps
Android testing is open, and iOS testers can help shape upcoming builds. Email us if you’d like to join in.
iPhone
Stable App Store release
The live iOS version is AFRO 1.27.5. This is the stable App Store build for everyday climbing.
Get the iPhone appAndroid
Testing phase
Android is not a public release yet. We’re looking for testers who want to try early builds and help shape what comes next.
Email to join testing